What will Work Best for You?

Published: 04/12/2011

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Tip on How to Deal with Dissatisfied Customers and Handle Complaints

What will Work Best for You?

There are times when dealing with dissatisfied customers that you may not be able to repair the damage or inconvenience that they were subjected to. A common error when attempting to salvage the relationship is to ask, "What would you like us to do?" That phrase sounds too much as though you won't do anything unless the customer gets you to do it. Instead use the phrase, "What will work best for you?" That wording sounds much more like you're willingly going to do whatever it takes to make it right.

Today's Chuckle:
Second Law of Business Meetings: If there are two possible ways to spell a person's name, you will pick the wrong one. Corollary - If there is only one way to spell a name, you will spell it wrong anyway.

Jeff Mowatt, B.Comm., CSP is a professional speaker and best-selling author who works with organizations who want to strengthen customer loyalty, increase spending per customer, and recharge customer service teamwork. To inquire about engaging Jeff for your team, email us at info@jeffmowatt.com or call toll free 1-800-JMowatt (566-9288). Web: www.JeffMowatt.com