Interrupt caller - Call Their Name

Published: 04/12/2011

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Tip on How to Handle Customers on the Telephone

Interrupt caller - Call Their Name

Quick - who gets priority when you're talking on the phone and a visitor walks in? Ans. - the visitor who took the time to arrive in-person) should receive immediate acknowledgment. That means interrupting the caller. The quickest way to get the caller's attention is to say their name, "Pat, excuse me. Someone just walked in. May I put you on hold for a moment?" Then greet the visitor explaining that you're wrapping-up the call. Conclude the call and take care of the visitor.

Today's Chuckle:
What do you do if you see an endangered animal eating an endangered plant?

Jeff Mowatt, B.Comm., CSP is a professional speaker and best-selling author who works with organizations who want to strengthen customer loyalty, increase spending per customer, and recharge customer service teamwork. To inquire about engaging Jeff for your team, email us at or call toll free 1-800-JMowatt (566-9288). Web: